Last month I lost an Amex card that had been set up for autopay from Fidelity Bill Pay using a CMA account. (It wasn't really lost - it was left in a cruise ship safe. The operated wanted $90 to mail it to us, so I told them to just destroy it).
Somehow the Fidelity Bill Pay account for the card was updated to the number of the replacement card.
Fidelity Bill Pay still shows it as EBill Autopay, but
If I click on Latest eBill, it shows me one from June with the old card number.
A new statement was generated by Amex last week, but I didn't receive a notice of a new bill and the autopay payment was not scheduled.
I tried to create a new Bill Pay Payee with the new account number, but the Bill Pay system said that I already had a payee with that account number.
I have scheduled a Bill Pay Payment.
On most cards I have them autodraft the payment on the due date. Since Amex pulls it something like 7-10 days before the due date, I prefer to have Fidelity push it on the due date.
My working hypothesis is that this is a case of unfortunate timing. The replacement card was requested just before the statement date and somewhere between the systems the ball was dropped. I'm planning to watch and make sure the payment shows up on the due date. Alternatively, I could delete the payee in Bill Pay and start over. But this is a multimonth process (you have to first request ebills, then wait for the first statement to generate and then set up autopay).
I would be interested in your thoughts.
Somehow the Fidelity Bill Pay account for the card was updated to the number of the replacement card.
Fidelity Bill Pay still shows it as EBill Autopay, but
If I click on Latest eBill, it shows me one from June with the old card number.
A new statement was generated by Amex last week, but I didn't receive a notice of a new bill and the autopay payment was not scheduled.
I tried to create a new Bill Pay Payee with the new account number, but the Bill Pay system said that I already had a payee with that account number.
I have scheduled a Bill Pay Payment.
On most cards I have them autodraft the payment on the due date. Since Amex pulls it something like 7-10 days before the due date, I prefer to have Fidelity push it on the due date.
My working hypothesis is that this is a case of unfortunate timing. The replacement card was requested just before the statement date and somewhere between the systems the ball was dropped. I'm planning to watch and make sure the payment shows up on the due date. Alternatively, I could delete the payee in Bill Pay and start over. But this is a multimonth process (you have to first request ebills, then wait for the first statement to generate and then set up autopay).
I would be interested in your thoughts.
Statistics: Posted by CuriousGeorgeTx — Mon Sep 09, 2024 2:05 pm — Replies 0 — Views 72